Amazon Careers: Amazon is hiring for the Selling Partner Support Associate - SPS IN(Work from Home) - Hyd(2022)

Amazon Careers: Amazon is hiring for the Selling Partner Support Associate position at the Hyderabad location. The candidates of B.E/ B.Tech are only eligible to apply for this job role. More details and the apply link are as follows.

Selling Partner Support Associate - SPS IN (Work from home) - HyderabadSelling Partner Support Associate - SPS IN (Work from home) - 

• Company name: Amazon

• Website: Amazon.jobs

• Job Position: Selling Partner Support Associate

• Location: Hyderabad (Work From Home)

• Job Type: Full time

• Experience: 0 – 5 Years

• Qualification: Any Graduation

• Batch: 2016/ 2017/ 2018/ 2019/ 2020/ 2021/ 2022

• Salary: Up to 4 LPA

Responsibilities

• Demonstrates effective, clear and professional written and oral communication in English and Hindi Language .Fluency in these languages a must

• Ability to handle inbound and outbound calls along with email support

• Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers' issues.

• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.

• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.

• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.

• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.

• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.

• Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions.

Education, Experience and Skills

• Education: 3rd level qualification - Graduation

• Language: English and Hindi proficiency

• 6 + months experience within a customer service /contact Centre environment would be an advantage

• Demonstrated desire to expand skills into new areas.

• Technical (Computers & Internet) savvy is required. Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox

• Business acumen in areas of e-commerce and retail is advantageous

• Process improvement awareness and experience

• Enthusiasm and strong self-motivation.

• Strong prioritization and time management skills, with a high degree of flexibility.

• Ability to embrace constant change with flexibility and good grace.

• Demonstrate appropriate sense of urgency and adaptability in response to changing business needs

• Demonstrates effective communication, composure, and professional attitude

• Exemplary performance record, particularly with regard to quality & productivity

• Language Proficiency

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